Return Policy
Last updated: November 06, 2025
Cancellation
Cancel within 48 hours of placing your order. Refunds post to your original payment method within 3–5 business days.
Returns
30-day return window from delivery date.
Eligible items:
- Unused, original condition
- Original packaging intact
Non-returnable:
- Personalized or custom pieces
- Items marked “final sale”
Proof of purchase required.
Refunds
We inspect all returns.
- Approved: Refund issued within 3–5 business days
- Rejected: Email notification with reason
Late refund?
- Check your bank
- Contact your card issuer
- Reach us at support@casafelice.com
Sale items: Non-refundable.
Exchanges (Defective/Damaged Only)
Report within 72 hours of delivery with photos. We replace defective items at no cost. Contact support@casafelice.com.
Gifts
- Gift-tagged returns → Gift credit mailed to you
- Non-tagged → Refund to original purchaser
Shipping Returns
- Email support@casafelice.com for RMA
- You pay return shipping (non-refundable)
- Use tracked shipping for items over $75
Hand-painted variations are normal and not considered defects.